Servicenow Online Traning
Audience:

o Functional Owner, Administrators and Implementers

o Any Programmers

o DataBase developers/administrators

o Testing professionals

o Enterprise Resource Planning professionals

o Customer Relationship Management professionals

o Business Intelligence professionals

o Business Process Management professionals

o Middleware tool consultants professionals

o Any degree Freshers

o HP Service managers professionals

o BMC Remedy professionals

o Computer Associates Service Desk Managers professionals

o IBM Smart Cloud Desk Engineers professionals

o ITSM/ITIL professionals

o Ticketing tool Professionals

o Business Analyst/System analyst

Course Objectives:

Explain Service-Now.com key features and benefits.

Understand core Service-Now.com applications and modules.

List the high-level setup steps for the mandatory dependencies.

Understand the high-level process involved in implementing Service-Now.com ITSM

platform (post-mandatory-dependency-implementation)

Describe how the out-of-box Self-Service Application pages display.

Describe options for configuring Self-Service Application Initial Landing Pages.

Explain how to verify the initial implementation.

Describe which major ITIL/ITSM features are supported by Service-Now.com, including

multi-currency price list support.

Create a basic request, move to change and problem, and create a knowledge-base entry.

Explain the source of ticket types used in Service-Now.com.

Create and maintain SLAs.

Create and maintain Service Catalog.

Describe the main features and functionality of Service-Now.com Applications

Snow Admin Course Topics:

1) Core Configuration

–Configure Navigation, Search and UI Options

–Manage Lists, Filters, and Forms

–UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts

–Use the servicenow Mobile Platform

–Activate Plugins

2) User Administration

–Configure User Accounts

–Add Groups and Assign Users to Groups

–Assign Roles

3) Manage Data with tables and CMDB

–Learn How to Manage Data with Tables

–Work with the CMDB to add New Configuration Items (CIs)


Course Fee:

Single Nomination:

INR 22,000/-


Our Courses

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Address

Rakesh Kumar

+91 9700330693

+1 234 200 0813

info@pradhikatechnology.com

pradhikatechnology@gmail.com
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