Zeebracrosscertification in retail and customer experience management. in Hyderābād

Certification Program in Retailing and Customer Experience Management

Duration: 3 months.

The goal of this certification course is to build confidence and Customer service attitude in the candidate and complementing the Retail industry to welcome on-board the quality candidates who have chosen Retail as career.

The course is designed and developed after more than 1000 hours of research, observation, interviewing, and consultation with subject matter experts, floor managers, branch managers, staff, human resource team and students to understand their expectation and gap for managing and running Retail formats profitably.

The course will equip candidates with the knowledge, skills and insights needed to take career in Retail. The course is a blend of Retail operation and m anagement, Customer service management, communication skill, inter-personal skill, team-building skill and developing emotional intelligence.

This program will cover the following aspect of retailing:

Understanding the world of Retailing

Analysis of trends and buying behavior in India Retail Industry

Retail Customer Service Management

Retail Operation and Store Management

Overview of Store Planning, Design and Layout

Retail merchandising, marketing and advertising

Supply Chain Management in retailing

Information Technology in retailing

Franchising in Retailing